Boiler Details?

First day back at work and I had to set up boiler policies. Not too bad, except that many people ringing in did not have the details of the boiler with them. ‘It doesn’t say you need that’, I was told on several occasions.

Surely it’s common sense that you need to supply the boiler details for an insurance. If you take out car insurance you need the details of the car. If you take insurance on your mobile phone you need the details of the phone. If you take a warranty on a kitchen appliance you need the details of the appliance. So why is it that people think a boiler policy does not need details of the boiler? Is it really difficult? Surely you don’t need a doctorate in nuclear physics to work this one out?

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