The Customer Is Not Always Right

We’ve recently had a boiler promotion on at work. A promotion that ended at 5pm 02 april. The ending time and date was stated clearly on company website and on any advertisements, but of course we had people trying to take out the promotion today!

They tried almost everything with me. Trying to make me feel guilty, trying for the sympathy vote, feel pity on me routine, faking ignorance. None of it worked. Not even the woman who said she’d phoned yesterday but we had problems with the computer system so she was advised to phone this morning. Really?

Firstly if you wish to phone at 5pm madam you are too late. Offer has finished. Secondly we did not have any problems with the computers yesterday, except that after 5pm this offer would not go through. Because it had ended. Thirdly as all the sales agents knew it was ending at 5pm they would not have advised you to phone back today! We most definitely won’t be setting up the promotion for you. Try somebody else with your bullshit!

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