Working in a call centre has to be one of the most stressful jobs going. It can be extremely busy at times, with no chance to breathe never mind say hello to colleagues. Dealing with such a variety of people, some nice, but some are the rudest people you could ever come across. On top of that we often have to deal with customers who are under stress – with family members who are sick or deceased. Then there are the customers who can hardly speak English, and we have to give them compulsory regulated information.

I’ve known colleagues have strokes and heart attacks working here. Seeing an ambulance outside is not a strange sight. We’ve had paramedics in the call centre quite a few times.


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