12th

I found out yesterday that I’m ranked 12th in the call centre, out of about 300+ people. I was quite proud of that. One of my team mates was at number 1, and most of us are in the top 60. It’s based on a few different things, not just sales and conversion, but also on quality and adherence.

There are about 20 teams of 12 agents each on our floor, and my team as a whole are the best of the bunch. I think we should feel really proud of that.

The only problem is that this ranking will change every day. We don’t know what type of calls we’re going to get, or whether we’re going to make any sales or not. So today I could be at number 1 – or at number 300!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s