Stupid Questions Deserve A Stupid Answer

I changed some details on a policy today and offered to reprint the documents for the customer, so that she had confirmation that I had made the change as requested. This question is usually met with either a ‘yes, I’d like confirmation’, or ‘no, my old documents are ok’. Today I was met with a different reply.

‘Oh. Are you going to send the documents to me?’ asked the customer.

I gave a polite answer. Not the one that was running through my mind…

We always print documents and leave them stacked on the printer without sending them out. In fact there are ceiling high piles of documents. We just print them for the hell of it. Yes, we just print documents whenever we want. The room is full of policy documents that we’ve printed. Why should we post them? Don’t be silly. We love the smell of the ink and the sound of the printer. We love being pushed up the wall because there’s no room. It’s like being in heaven…

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