Rocket Science

Well here we go again. Christmas barely over and the new year not yet started, but it’s already a matter of rocket science to call us.

A very nice man rang to set up a new policy. Told me he’d already spoken to a colleague and he’d had details of the cover to read through before setting it up. No problem until I got to the payment details.

‘Can you hold while I find my card?’ He asked.

Surely if you want to take something out over the phone and you have all the details, including the price, you would know that you would need your payment details. Or at least the majority of people would. For some people it seems that this simple matter is rocket science.

Two customers asked me how to send in a cheque. Both of them had been with us for several years.

‘Same as last year,’ I said. ‘You fill out the check, attach the reply slip – making sure that your details are correct – and post it to us.’

Rocket science.

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