Your Address

If you phone me up at the call centre one of the things I will ask you for is your address. This is part of the Data Protection which we have to comply with.

About 30% of the answers I get are the actual address. That is the full address. The other 70% is anything but. Here are some of the scenarios:

1)
‘Can I have your address please?’
‘Mr J S…’
‘And the address?’
‘2 Dumb Street.’
‘And…?’

2)
‘Can I have your address please?’
‘2 Dumb Street.’
‘And where is that?’

3)
‘Can I have your FULL address please?’
‘2 Dumb Street.’
‘And…?’

4)
‘Can I have your address please?’
‘London.’
‘And whereabouts in London might that be?’

5)
‘Can I have your full address please?’
‘2 Dumb Street.’
‘And where is that?’
‘2 Dumb Street.’
‘But where is it?’
‘It’s Mr J S… from 2 Dumb Street.’
‘If I put 2 Dumb Street and your name on an envelope I doubt that it will get to you. So what is the rest of the address?’
‘I’ve just told you. I don’t know what you are talking about.’
‘Where is 2 Dumb Street? Is it England, Wales, Scotland, Ireland, Mars, India, the Moon? Where is it?’
‘Oh.’

The above are based on actual calls. I say based as names and addresses are obviously not included for real!

I think that most people should know their address. The exclusions would be the very young, people with extreme disabilities, or possibly someone that has just moved into the property – but they would more than likely have it written down somewhere, such as on the contracts they have signed when they purchased the property. Basically there is no excuse for the majority of people for not knowing their address. Whether it’s laziness or just plain stupidity I don’t know.

For most occasions the first line of the address and the postcode are sufficient to find the rest of the details. But for security purposes the full address is always better.

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