A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. He then decided to ask me whether the policy would change if he bought it.
Did he think I was lying to him? If he bought a policy that didn’t cover certain items would we cover them if he had called to claim? Do policies miraculously change from one thing to another when you purchase them?
The answer is no on all accounts.
I can’t lie about what is and isn’t covered. That would be blatant miss-selling and I’d be in very serious trouble. So would the company. And if we say that something isn’t covered then it isn’t. Simple as that. You can buy the policy and try to claim but you won’t get anywhere. Especially when our calls are recorded so we have it on record that we told you.
Oh, and don’t buy it on the internet. It still won’t change.