Verbal Warning

A couple of months ago I was pushed over the edge by an irate customer. Not a good thing to happen. The customer wanted to vent feelings of frustration and I was the unlucky person who answered the call. I was asked to explain what she should do when something wasn’t covered under the policy. Unfortunately I am not able to advise so she wasn’t at all happy about that.

The more I tried to explain about the regulations I have to follow the angrier she got. She raised her voice. I raised my voice. I then threatened to cut her off. She hung up. She then phoned back and complained about me. I got into trouble – disciplinary and verbal warning.

I have to wait until August for it to be lifted off my file. In the meantime I’m having extra coaching. I have also decided to try and have a more positive mind set as I have been a bit down in the dumps for a few months and it’s time I pulled myself back up. Time for positive transformation.

I’ve never had a disciplinary before – never in my whole working life. That’s no mean feat. And to get a disciplinary and a verbal warning together was a big wake up call. I had to do something to make sure that a customer didn’t push the wrong buttons again.

So I’ve begun to read a few books about the Law of Attraction. Basically if you think positive, speak positive, act positive, then you will automatically attract positive. If you think negative, speak negative, act negative, then you will attract negative. Sound simple? Give it a go. It’s surprising how many times we are thinking negatively. Someone may annoy us but instead of saying anything we ‘let it go’. But we don’t let go of it, because we play it over and over in our heads. Then there’s all the negative moaning we do: ‘It’s cold.’ ‘It’s too hot.’ ‘That woman’s wearing strange clothes.’ ‘That bloke is too loud.’ ‘Why I am I being bothered?’ The list goes on…

I am in the process of realising how negative I can actually be. It’s also made me realise how negative people around me are. So I am in the ‘realisation period’, as I call it. The very beginning of changing my outlook.

I’ve tried a few things to look on the positive side. One book suggested a journal to list the things that ‘have happened’ the next day. That’s right – you write it as if it has already happened. The difference is that you write everything in a very positive way: any meetings you have end the way you want; public transport is running on time with no problems; you get to work on time; disagreements are sorted out amicably; you get the deal you have been working on. Get the picture? Well I’ve been giving this a go, and quite a bit of it has worked – as long as you keep a positive mind set.

I’ve noticed that as soon as I begin to moan about something I get a bad call. If I start worrying about something I get a bad call. I begin to think about something that cheers me up and I get a lovely friendly person calling me. I’m thinking that this positive mind set theory is brilliant. I’m going to continue and see where it leads me – a big lottery win is on the list.

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