Back To The Grind

Just been on holiday, but it’s back to the grind on Monday.

Had a lovely week down Somerset but couldn’t get any internet connection. Went on one of those cheap Sun holidays at a well known park. Great for kids. Entertainment is great for the kids. The adult entertainment is also more suitable for the kids.

The customer service is not good. We’ve seen a family complaining only to be told: ‘This is what it is. You accept it or you can have your money back and go home.’ We’ve seen people throwing out soiled mattresses as well. I empty the cupboards as soon as we get there and wash everything. I’ve never seen so many food stains on crocks.

We went for breakfast buffet on the day we were leaving, and couldn’t believe the mess. The food was all open with flies swarming around. The breakfast cereal was all over the table and in the sugar. There was a big tank of milk where the handle and the spout were covered with stale and solid milk residue. At the toaster people were picking up bread to see if it was soft, and putting it back if it wasn’t. So they were handling the bread that other people may have wanted. There were ladles with the hot food at least.

The assistants were removing plates but were there was no one watching over the food. It reminded me of a kids birthday party where the toddlers love putting their fingers in the jelly and trifle, and love playing with the cakes before they get something to eat.

On Thursday we had went for the lunch buffet. It wasn’t a mess. It was nicely set out. It consisted of a few salads – pasta, potato – with dishes of cucumber, and cheese. There were some long rolls and butter. The hot food was sausage and chips. This was a buffet. We made sure we ate our full.

Now it’s all back to normal and being at home and work again on Monday.

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Summer Solstice

Today is the Summer Solstice, longest day of the year. I was up early to see the sun coming in. It was beautiful and well worth it. The ancients certainly knew a thing or two. Their veneration of the sun is definitely worth continuing. Seeing it coming up and bathing everything in gold is awe inspiring. Truly magnificent. Makes you feel happy to be alive, and surrounded by life in so many forms.

Equally the setting of the sun is something not to miss as it turns the sky red as it sinks, leaving the moon glowing like a light bulb in the sky.

Fun And Games Second Instalment

After being told that our team is Ecuador, in the company incentive, it now turns out that we are Holland. We found this out the next day, or two days later in my case as I has a day off work.

I bet illegal immigrants wished they could change nationality that quick!

As for the incentives…They apparently had a quiz, the day I was off, about Brazil. This Thursday coming they’re having a human table football game. Very good if you’re able bodied and fit. Not so good for those of us who are older, or those who are disabled or pregnant. Not sure who things these incentives up but it’s usually something physical and mainly for the men. It would be really nice if some of the women got in on the action for a change.

I’m on annual leave on Thursday so I’m lucky enough to be missing this incentive. Thank goodness.

More Fun And Games

Well we’re now at the start of World Cup mode. The country will be going nuts and sane people will be ripping out their hair in handfuls. The matches are on late so we won’t be watching them at work – yes we normally do. However, we are having fun and games over the world cup period.

A person from each team has been awarded the title of captain. The captains had to go and receive their teams’ ‘country’ today. Our team is Ecuador. We haven’t got a flag. Apparently there are two teams that have the same country and only 1 flag between the two teams. Great. Tomorrow is dress down day to wear football strips/tops.

Now we are just waiting to find out what else is supposed to be happening. They like leaving us in limbo. It’s like having a cliff hanger ending and waiting for the next series to find out what happens. I’m not in tomorrow so I’ll have to wait till Friday to get any information. Watch this space…

Fun Day

The company threw a garden party and fun day this week. It was a very nice atmosphere. There were sandwiches, burgers, cakes, chocolates and crisps. There were games both in the call centre and outside. It was a lovely day and the sun was shining.

We were able to eat our burgers outside in the sunshine, while listening to one of our colleagues singing. She has a fantastic voice. There were some people dancing. There were people playing basket ball, football, and other outdoor games.

Inside the call centre we had a box of games that was doing the rounds. Our team particularly like Jenga. We had a lot of laughs playing it – amidst all the cheating!

The day after it was found that some people were not allowed to take part in the fun and games. Seems that some managers thought people would be better off on the phones all day without taking part, and other managers didn’t make sure that all their team took part. Consequently there were a few people with a lot of complaints.

We have access to Yammer at work. For those who don’t know, Yammer is like Facebook but only for companies. You can only access Yammer if your company has an account, and you can only speak to work colleagues on it. It’s been used by a few people at my call centre to complain about their lack of participation in the fun day. Trouble is it wasn’t just a complaint that one particular person logged. He also blamed other teams for playing games and went so far as to say that other teams should be punished!

This person failed to realise that it is primarily the managers that have to organise things and make sure that things are done fairly. If his manager didn’t allow him the time to take part then he needs to take it up with his manager, or the next person up. He shouldn’t be putting blame on his work colleagues.

It’s a shame that this has happened. Everyone should have the same opportunity. I saw one of the sales managers going around the teams and making sure that everyone had taken part. So why were there people missed out? If they weren’t at their desk when the sales manager went round, then it is up to their direct manager to make sure that they are included.

It seems to me that there are a couple of managers who need to apologise to some, or, in some cases, all of their teams.

Late Information

We were given information at work today that we should have had at least a week ago, in most cases, but 3 months ago in one case. Price changes that went live yesterday. DPA changes that went live last week. Changes to certain policies that went live 27 March for the first stage, and 1 May second stage. But the company felt it was ok to give us all of the information today – 2 June!

Turns out that people have had failed calls on certain things because our managers didn’t even know about these changes. We’re wondering if the fails will now be overturned. This will be interesting.

I’m sure it’s not just our company that is so badly organised when it comes to communication. I’ve come across it in many companies, not just ones that I’ve worked for.

Our company has the big massive policy of putting the customers first in everything it does. But when it comes to the staff on the front line it’s a completely different story. They don’t seem to be able to understand that if we don’t have the information then the customer won’t either. So by treating us so shoddily they are also preventing us from giving the customer correct information, which is definitely not putting the customer first.

Consequently I have not been in a good mood today. And here I am trying to be more positive about everything – Law of attraction, etc. Sometimes it’s extremely hard to keep the spirits up.