I’ve just had a customer complain about me heavy breathing. I have a cold! The company has upheld the complaint!
The call centre is a well-paid job, but a few of my colleagues also have other jobs. It can be very stressful being on the phones full time, mentally exhausting, especially in the busy periods. Due to regulations from the Financial Conduct Authority we have a lot of important information we need to give customers, which means our average time of setting up a policy is around 15 minutes. Consequently many people work part time and then make up their money with a second part time job.
I work full time and it can certainly take its toll at times. I keep my sanity by reading self-motivation, studying, or working on my hobbies – tarot reading and astrology. As such is here is a totally unashamed plug:
I found this on the web and thought it was a lovely story. There was no author’s name on it, so I don’t know where it’s from originally.
Boy Giving Blood
There was a story of a little girl named Liza who was suffering from a disease and needed blood from her five-year-old brother, who had miraculously survived the same disease and had developed the antibodies needed to combat the illness. The doctor explained the situation to her little brother, and asked the boy if he would be willing to give his blood to his sister. I saw him hesitate for only a moment before taking a deep breath and saying,
“Yes, I’ll do it if it will save Liza.”
As the transfusion progressed, he lay in bed next to his sister and smiled, as we all did, seeing the colour returning to her cheeks. Then his face grew pale and his smile faded. He looked up at the doctor and asked with a trembling voice, “Will I start to die right away?” Being young, the boy had misunderstood the doctor; he thought he was going to have to give her all his blood.
Here’s another motivational story:
http://www.motivationalwellbeing.com/motivational-stories.html Kevin Ngo
The Story of the Butterfly
A man found a cocoon of a butterfly.
One day a small opening appeared.
He sat and watched the butterfly for several hours
as it struggled to squeeze its body through the tiny hole.
Then it stopped, as if it couldn’t go further.
So the man decided to help the butterfly.
He took a pair of scissors and
snipped off the remaining bits of cocoon.
The butterfly emerged easily but
it had a swollen body and shriveled wings.
The man continued to watch it,
expecting that any minute the wings would enlarge
and expand enough to support the body,
In fact the butterfly spent the rest of its life
It was never able to fly.
What the man in his kindness
and haste did not understand:
The restricting cocoon and the struggle
required by the butterfly to get through the opening
was a way of forcing the fluid from the body
into the wings so that it would be ready
for flight once that was achieved.
Sometimes struggles are exactly
what we need in our lives.
Going through life with no obstacles would cripple us.
We will not be as strong as we could have been
and we would never fly.
The last few months I’ve been focussing on feeling positive and looking at the good side of things, however today I found myself getting annoyed again.
We have to have product training and assessments on the products the company offers, before we are allowed to sell them or set them up. Financial Conduct Regulations. There is a certain section of policies that I’m not trained on. No fault of mine and a real bug bear of contention.
I was due to have two days worth of training last year that got cancelled after the first half hour. It was never rescheduled for me. Since then I’ve been asking for training constantly. At the moment any customer wanting one of these particular policies I have to transfer. Sounds quite simple. It normally is except for the last couple of weeks.
It’s quite busy at the moment so the people doing these policies are run off their feet. I’ve had a couple of them telling me to set up the policies. This is something they should not be doing. They are not managers so have no authority over me, but also if someone is not trained on something they should not be telling them it’s ok to do it.
On top of that I had their coach coming over to me to day asking who’s told me that I don’t need to set them up! I was so angry that I got upset. My manager and coach were trying to calm me down and got the sales manager involved. She went and put the other teams’ coach straight.
I don’t who these people think they are but they certainly can’t ask me to do something I’m not trained on. It’s not them that will get into trouble, it’s me. Serious trouble. I’m well and truly p*ssed off about it.