Why Work In A Call Centre?

I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work.

I have never mentioned the name of the company I work for – I don’t particularly want to be on the end of a lawsuit, although I sometimes think that being fired would come in very handy. I also don’t mention the names of any colleagues or customers for the same reason. Saying that I think I manage to convey what is going on reasonably well.

You may wonder why I’m working in a call centre. Well the reason is very simple. I got sick of being treated like a pack horse and being plied with responsibility while being paid peanuts.

I began my working life as an office junior after a year at secretarial college. I picked up the ropes very quickly and eight months later I landed a job as branch secretary/PA to general manager at a different company. A few years later I left to have my daughter.

After maternity I began working at a foundry as a buying assistant/materials controller. I loved it. I stayed for several years but in the end it was the pay that made me look elsewhere. Along came the position of secretary to three lawyers. After a few years there I moved on to a new company as materials controller. It was here that I had my eyes opened.

I remember one of the foreman on the shop floor complaining about his pay. He was in charge of people using machinery and would he would let me know if any raw materials were running low. He showed me his pay slip and said it was for one week but the company had short paid him. They were paying him more in one week then what I got for the month and I was far more qualified. I then found out that the guy who swept the shop floor and did the occasional delivery was on more than double what I was receiving. He had no qualifications whatsoever except a driving licence.

Well that did it. I wondered why I was working for pennies and being laden with so much responsibility. So I began to look at the job market. Guess what? I found a part-time job inputting data for the same money I was getting as materials controller. I went for it. Typing in figures and having my afternoons free. And it was a five-minute walk from where I lived.

After that I went into sales. I realised that this was where the money was and it was up to me to put the work in. No responsibility and I could double my basic pay easily every month with commission. I’ve done this now for several years.

Of course all good things come to an end. The commission was not compulsory so it could be removed at any time. Now the Financial Conduct Authority no longer want sales staff rewarded by monetary means, so the commission has disappeared.

Working in the call centre is no longer as profitable as it once was.

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