We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out.
At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. I know exactly what I want.’ (I know what I’d like to give you.)
‘I’m expecting an engineer from…(our competitor). Could you tell me when he’s coming?’ (Try ringing them.)
‘You’ve put the price up. This is extortionate! I’m a pensioner and can’t possibly afford this. This is just daylight robbery!’ (It’s gone up by 50p for the whole year!)
‘I’m not happy about this renewal price. You’ve put the price up by 10.257%. Can you justify this?’(Thanks for being so specific. Yes we can justify it. This is a business not a charity. We can put the prices up whenever we damn well feel like it.)
‘I want to take out a policy but I don’t have my bank details with me. If you set it up now I’ll phone later to pay.’ (Like hell I will.)
‘I want a job doing. A blow job.’ (That’s fine. I bite.)
‘What underwear are you wearing?’ (The colour wouldn’t suit you mate.)
Oh what fun we have!