Wrong Numbers

We get a lot of wrong numbers coming through at the call centre. Most of them don’t bother us at all. The customer apologises and redials. However, the ones that do annoy us are just like the one I had today.

CUSTOMER: ‘I’m ringing on behalf of Mr…. You installed a boiler in his flat and you’ve left a load of rubbish there. When are you going to move it?’

ME: ‘We don’t install boilers. How did it for you?’

CUSTOMER: ‘… did it.’

ME: ‘Well, why don’t ring that company? You may get an answer if you ask the people who actually did the job.’

CUSTOMER: ‘Why can’t you do it?’

ME: ‘Because we are not…, and we didn’t do the job. May I suggest that you ring the right people.’

Fortunately these type of calls don’t happen that often. Most people are sensible enough to get the number for the company they wish to speak to, and not whatever number that just happens to appear first.

 


Anchor Hocking Glassware 95053 Rio 12 Pack – 6 Large & 6 Small Tumblers Glass Glasses Cups Whiskey Wine Hi ball Cups £13.99


16 Piece Vivienne Black & White Porcelain Dinner Set by Creative Tops £21.95

Amazon January Clearance

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s