Policy Or Not? That Is The Question

‘Do you have a policy?’ I asked the gentleman who phoned through.

‘Yes.’ He answered. ‘But it’s gone.’

‘What’s gone?’ I asked.

‘The guarantee has gone.’

‘So,’ I queried, ‘are you actually saying that you don’t have a policy?’

‘No.’

I put the question a different way: ‘Do you want to get an engineer under your insurance?’

‘I haven’t got any insurance.’ He said.

Luckily most of our calls are a lot easier. Majority of our customers give us the information we need straight away with no problems. It’s just the occasional call that requires a lot of hard work.


Six Months In The Call Centre: The First Six Months Of My Blog £0.99


Sin City 2: A Dame to Kill For [DVD] £10.00

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s