The amount of people who call us who don’t know how to say ‘yes’ or ‘no’ is monumental. We get greeted with a ‘uh huh’ far to frequently. And this is usually people who have English as a first language.
I find it quite shocking that so many people either don’t have a grasp on their own language, or are just too lazy to use it correctly.
‘Are you the homeowner?’
‘What type of property is it?’
‘Would you like the policy number?’
‘Am I speaking to an ape?’