We frequently get customers ringing us to ask if we have received their applications or registrations. After searching diligently on the computer system we invariably ask: ‘When was it posted?’
We get a variety of answers to this question.
‘I posted it yesterday.’
‘It definitely won’t have got to us yet. Ring us next week.’
‘I posted the form at the weekend.’
‘The post doesn’t work the weekend. Ring us at the end of the week.’
‘I posted it three months ago.’
‘Yes it’s here. You should have had confirmation before now. I’ll get that reprinted for you.’
My favourite was one that came through a few days ago.
‘When did you post it?’
‘I posted it at the same time as several other letters.’