Hard To Believe

If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true.

Agent: What model of boiler do you have?
Customer: It’s a shiny white one.

Agent: How would you like to pay?
Customer: You can use the cheque I sent in last year for this years payment as well.

Agent: What model of boiler do you have?
Customer: You should know. Your husband installed it.
Agent: My husband does not install boilers.
Customer: Well, your son then!

Agent (for the 3rd time): Can I have your address please?
Customer: Oh don’t you have it?
Silence
Agent (for the 4th time): Can. I. Have. Your. Address. Please?

Names have been changed in the following to protect the guilty.
Agent: Can I take your name please?
Customer: It’s Becky.
Agent: Surname?
Customer: Martin.
Agent: The policy is under a different name could I please speak to that person?
Customer: I’m the policy holder.
Agent: The name on the policy is Miranda Dickson, so if you are the policy holder who is Becky Martin?
Customer: That is my work colleague.

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