We’re Closed!

Unfortunately I had to work this Saturday. Right at the end of my shift I had a customer ringing to take out a policy that I don’t deal with. I’m not authorised to set it up so would have been in serious trouble if I had done so. However, as I explained to the customer, the department that could set this policy up had closed – and they were all walking out. Don’t blame them. End of their shift and they have homes to get to.

This particular customer would not accept that we were closed. No. She was insisting that there was someone there who could set the policy up for. After explaining to her several times that she would have to phone back another time, and she not accepting what I was saying, I got fed up with it. I told her I could put her through to that department but they were closed so would not answer her call.

‘Put me through there!’ She demanded. So I did. Then I went home.

I’m expecting her to call back on Monday and lodge a complaint. But how many times do I have to tell someone that there is no one there to help them? Did she think I was lying? What possible reason would I have to lie? All of our documents state our opening times, so if someone wants to ring at closing time then they must be prepared not to get any help.

Christmas Gift Ideas From Amazon

Christmas Gifts £10 And Under

Do You Know Your Address?

One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not.

We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still have to ask for the rest of the address. We also get given the first line of the address and nothing else, as the customer expects us to know the rest. As must cities and towns have the same street names it’s very likely that we’ll pick the wrong place if we’re not told where it is!

I had a customer like this today. She gave me the first line of the address. When I asked for the rest of the address she repeated the first line. I had to ask five times! I wonder what would happen if she had an emergency at home and needed services? They wouldn’t have any idea of where to go.

There are times when we get lucky – we have a customer who knows where they live. Lovely!


Minions [DVD]


Pie Face Game


Michael McIntyre – Happy & Glorious [DVD] [2015]

Splat Game


Grandpa’s Great Escape