I’ve Been Fired!

After being on suspension for about 6 weeks, they fired me yesterday. I’m no longer bound by their contract so I’ll say what I damn well please now.

They said I was rude to a customer and it was gross misconduct. I wasn’t rude at any point of the call. I didn’t swear and I was not aggressive. I couldn’t give the customer what he wanted so he threatened social media. This is a big scare for HomeServe. My crime was that I forgot: ‘Sorry this has happened, but it’s good that you’ve brought it to our attention. Now let me see what I can do.’ Or words to that effect. They call it the ‘Glad, Sure, Sorry’ procedure.

This is classed as giving empathy, which they say I didn’t show. It is not compulsory, as they agreed in my disciplinary. As they said it is ‘a tool that we can use’. Note the word ‘can’. Not should, or must, or have to. No. It’s not compulsory.

They also said that I talked over the customer. I told them that I started talking when the customer had finished and he began talking again before allowing me to finish. He talked over me. They also didn’t like the fact that I said: ‘Can you let me finish?’

When you are trying to explain something and the person you are speaking to ignores you, then I think it is quite feasible to say this! The managers say it when they are speaking to customers or agents. I even heard Theresa May say it to Andrew Marr on the politics show!

I was told that they think I will forget the ‘Glad, Sure, Sorry’ bit again, and as I’m on a final from last year, they were now terminating my employment. Hello? Guess what? I’m human and I make mistakes. Obviously the managers are robotic saintly angels who never, ever, ever make a mistake! Course not. They are so perfect.

So there you go. These are the reasons for me being fired.

Now, just so that people know. I had put in a grievance before being put on suspension. A grievance about the 6 days extra holiday that I was buying. They were taking the payment out of my monthly pay, since October, but had not given me what I was paying for. This is a criminal offence. After many emails and complaining I logged a grievance. It has been ignored. A grievance should be dealt with before someone is fired.

I asked for a copy of notes from a meeting I had last year. Every time I asked for them it was confirmed that I would get them. I never received them. They denied me my legal rights.

I asked for a copy of the notes on certain calls for this year. I was told they would be posted to me. I’m still waiting for them. Denying me my legal rights again.

Our contractual hours changed in December. They sent me 5 letters that were all incorrect. I asked for a correct letter of employment. Never got it. Legal rights denied.

In my disciplinary, once they had told me I was fired, I pointed out these legal breaches and informed them they would be hearing from me. And now that I was no longer employed by HomeServe I would have to sort it out outside the company, with a lawyer. That was when all the excuses started.

I’ve been at that company for 14 years. There have been quite a few people put on suspension recently who have also been there over 10 years. Think of this what you will. I pointed this out in my disciplinary and got a load of excuses.

Rumours are rife. For those readers who know me you now know what has been happening. You can probably guess what will be happening in the future as well. My union rep says I have to take it one step at time. Not a problem.


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Seeing The Doctor

I had cause to make an appointment to see the doctor this past week. Sounds easy doesn’t it? The receptionist offered me a few appoints between 2pm and 4.30pm next week. Politely I declined and explained that I work full time and could they fit me in after 5pm.

‘We close at 5pm.’ I was told. ‘But we do have extended opening on Monday. We shut at 6pm on Monday.’

I work different shits so Monday was of no use to me. I remember hearing something on TV about GP’s opening at the weekend, so I asked her if this was the case.

‘No. We are closed at the weekend.’

‘What are those of us who work full time supposed to do? Die?’ I shouted.

‘Have time off work.’ I was told.

To say I was angry is an understatement. I work and pay National Insurance. NI is supposed to cover medical bills so why can’t I get to see the doctor after work? Why am I limited in the availability of my GP? So if I wasn’t working, if I sat on my backside and did nothing, if I paid no NI, I could have unlimited availability? Let’s hope that Brexit evens up the scales a little.

 

 

 

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EFT

I have two weeks annual leave from today. I’d booked a course on EFT but unfortunately it’s been cancelled. I don’t think they had enough bookings. It’s saved me over £800 – course and hotel fees. However, I was looking forward to doing the course. And it would have been a nice break 😦 It’ll probably be next year before I get the chance, or the money, to try it again.


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Enjoying The Sun

I’ve been off work for the last two weeks and have enjoyed the sunshine. Looks like summer has finally arrived in the UK. About time too.

We’ve had some lovely weather during the last couple of weeks. I’ve sat in the garden working on the laptop and getting a tan. My daughter, who works from home normally, has joined me. So there we both were working away, in the sunshine, in the garden, with our ice cream. Now this is how work should be. Not sitting in a dark room that feels like a prison cell with freezing cold air conditioning.

I could seriously get used to this life.

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Eurovision

Yes I watch Eurovision. I’ve watched it every year since 1991. I really don’t know why and I’ve tried to figure it out. You can’t call it riveting TV. We’ve come bottom every year since 1991, so it’s not exactly British pride. But something makes it un-misable TV. So what exactly is the attraction of Eurovision? Why is it a party night for so many people?

Is it the many talents that appear on the show? There are times when I can’t help but ask myself: ‘What the hell…?’ I think the attraction of watching the acts is waiting to find out which one looks the weirdest. Which one is the strangest. Which one has the most outlandish costume. Which one has the strangest dance routine.

Is it the humorous comments of the late Terry Wogan, or the sarcastic, cynical, caustic jibes of Graham Norton? Their narration has certainly been entertaining, and at times annoying. Not afraid to voice their own opinions and blatantly say that they dislike an act. But Eurovision would not be the same without them.

Is it the stage sets? Some of them have been pretty spectacular. Some of them crap. The act from Israel this evening was interesting. It looked like a large cannabis leaf lit up under his feet. (Not that I would know what a cannabis leaf looks like. I’m just guessing.) While the Polish set in black and red reminded me of vampires.

Is it the way so many countries in Europe come together one night of the year to show off a talent? Or what they think is talent.

Is it the voting at the end? This never fails to annoy people. It makes me laugh. I think it’s hilarious. The Scandinavian countries voting for each other. Nobody voting for the UK. Countries ostracising countries they don’t like. Like it or not it’s political voting.

Is it the flag waving, cheering Europeans, screaming for their country representatives in the audience? The atmosphere is palpable. Even watching on the TV. I reckon being there in the arena would be an unforgettable experience.

Is it the fact that it’s European and the UK is part of the EU? Well other European countries in the contest are not part of the EU. For instance, Azerbaijan, Israel, Norway, Serbia, Switzerland, Russia, Ukraine, Georgia, Australia. Hang on, that one’s not even found in Europe. Could this be a UK ploy to get votes?

Whatever the reason is it’s addictive viewing. One thing is for sure – if we leave the EU we’ll still be in Eurovision.


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Mother’s Day

Mother’s Day originated in ancient Greece and Rome, where people would celebrate the maternal Goddesses at a Spring ritual. For instance the Goddess Cybele, at the festival of Hilaria. The celebrations would include parades, feasting, games, and offerings in temples. Early historians have mentioned these celebrations as early as 250 years before the noted birth of Jesus Christ.

It was only much later that the early Christians began to use the festivals to honour Mary, the mother of Jesus.

During the 1600’s, in the UK, Mother’s Day was then taken a bit further. People would attend church to honour Mary, and afterwards children would then give gifts to their own mothers. Hence, Mothering Sunday was born and is still continued to this day.

So when you give to your mom next Sunday, 6 March, please also think of the Goddesses who watch over us.


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