I’ve Been Fired!

After being on suspension for about 6 weeks, they fired me yesterday. I’m no longer bound by their contract so I’ll say what I damn well please now.

They said I was rude to a customer and it was gross misconduct. I wasn’t rude at any point of the call. I didn’t swear and I was not aggressive. I couldn’t give the customer what he wanted so he threatened social media. This is a big scare for HomeServe. My crime was that I forgot: ‘Sorry this has happened, but it’s good that you’ve brought it to our attention. Now let me see what I can do.’ Or words to that effect. They call it the ‘Glad, Sure, Sorry’ procedure.

This is classed as giving empathy, which they say I didn’t show. It is not compulsory, as they agreed in my disciplinary. As they said it is ‘a tool that we can use’. Note the word ‘can’. Not should, or must, or have to. No. It’s not compulsory.

They also said that I talked over the customer. I told them that I started talking when the customer had finished and he began talking again before allowing me to finish. He talked over me. They also didn’t like the fact that I said: ‘Can you let me finish?’

When you are trying to explain something and the person you are speaking to ignores you, then I think it is quite feasible to say this! The managers say it when they are speaking to customers or agents. I even heard Theresa May say it to Andrew Marr on the politics show!

I was told that they think I will forget the ‘Glad, Sure, Sorry’ bit again, and as I’m on a final from last year, they were now terminating my employment. Hello? Guess what? I’m human and I make mistakes. Obviously the managers are robotic saintly angels who never, ever, ever make a mistake! Course not. They are so perfect.

So there you go. These are the reasons for me being fired.

Now, just so that people know. I had put in a grievance before being put on suspension. A grievance about the 6 days extra holiday that I was buying. They were taking the payment out of my monthly pay, since October, but had not given me what I was paying for. This is a criminal offence. After many emails and complaining I logged a grievance. It has been ignored. A grievance should be dealt with before someone is fired.

I asked for a copy of notes from a meeting I had last year. Every time I asked for them it was confirmed that I would get them. I never received them. They denied me my legal rights.

I asked for a copy of the notes on certain calls for this year. I was told they would be posted to me. I’m still waiting for them. Denying me my legal rights again.

Our contractual hours changed in December. They sent me 5 letters that were all incorrect. I asked for a correct letter of employment. Never got it. Legal rights denied.

In my disciplinary, once they had told me I was fired, I pointed out these legal breaches and informed them they would be hearing from me. And now that I was no longer employed by HomeServe I would have to sort it out outside the company, with a lawyer. That was when all the excuses started.

I’ve been at that company for 14 years. There have been quite a few people put on suspension recently who have also been there over 10 years. Think of this what you will. I pointed this out in my disciplinary and got a load of excuses.

Rumours are rife. For those readers who know me you now know what has been happening. You can probably guess what will be happening in the future as well. My union rep says I have to take it one step at time. Not a problem.


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Can’t Speak English. Really?

It’s been a while since I’ve posted due to lots of things going on. Lots of things happening – mostly good.

Work is very busy at the moment. If we’re lucky we get chance to breathe.

A young chap called me today on behalf of his mom. I told him I needed her permission to discuss the details, to which he replied: ‘You can’t speak to her. She doesn’t speak English.’

I said I still needed her permission. He asked me what I wanted to say to her so I explained I just needed her permission to discuss information with him. He repeated all this to his mother in their own language. She then came on the phone and answered my request. All well and good.

The discussion I had with the young chap centred around the boiler. I asked if it had been serviced every year.

‘I don’t know.’ He replied.

‘Can you ask your mom?’

‘Mom. Has the boiler been serviced every year?’ He asked her in English!

I wonder if he had forgotten that she doesn’t speak English!

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Seeing The Doctor

I had cause to make an appointment to see the doctor this past week. Sounds easy doesn’t it? The receptionist offered me a few appoints between 2pm and 4.30pm next week. Politely I declined and explained that I work full time and could they fit me in after 5pm.

‘We close at 5pm.’ I was told. ‘But we do have extended opening on Monday. We shut at 6pm on Monday.’

I work different shits so Monday was of no use to me. I remember hearing something on TV about GP’s opening at the weekend, so I asked her if this was the case.

‘No. We are closed at the weekend.’

‘What are those of us who work full time supposed to do? Die?’ I shouted.

‘Have time off work.’ I was told.

To say I was angry is an understatement. I work and pay National Insurance. NI is supposed to cover medical bills so why can’t I get to see the doctor after work? Why am I limited in the availability of my GP? So if I wasn’t working, if I sat on my backside and did nothing, if I paid no NI, I could have unlimited availability? Let’s hope that Brexit evens up the scales a little.

 

 

 

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Car Insurance Tips

I recently had to buy car insurance and sat for a few hours scouring the web for the cheapest. After finding the cheapest I then began to get quotes including family members as named drivers. I found that there were a few factors that influenced the price, such as: a) when you want it to start; b) occupation; c)other cars. This is in addition to usual things like no claims discount.

a) Starting the cover at a later date lowered the cost for me. So try getting a quote a few weeks before you need it to see if it works out cheaper.

b) Find your occupation but try different words. My job is in customer service and sales and the words advisor, representative, officer, and administrator, all apply to the job I do, but each one affected the price of the car insurance. So it’s worth checking under your own job description if there are several different words you could use.

c)When adding family members to my insurance the question was asked as to whether they had their own cars and if they were named drivers on other insurance. The two people I wanted to add on both have their own cars and are also named drivers on each others. However, I was not able to tick yes for both options on the application, the answer required was one or the other. So I tried it with both. Using the named drivers option worked out cheaper.

This may not apply to all car insurance providers but it’s worth you spending some extra time trying different things. I managed to save £400 on the original quote. That’s not bad for a couple of hours work.

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Twistin’ Fives

Poems For John And Younger Children

Moving Seats (Or Musical Chairs)

I have to work a certain amount of Saturdays in the call centre, and the last few months my department has been required to sit at other desks. This is because the department downstairs is required to sit upstairs with us, so they are given our desks! That’s right. We have to move elsewhere so another department can sit at our desks! And boy, have some of them been messy.

We’ve had dirty cups and dirty tissues left on the desks. I’ve had rubbish left in my draws. My department colleagues have had things removed from their draws and tampered with. Chairs have been altered when there is a notice asking for them not to be. And there’s even been chewing gum left under the desk.

These are people working for the same company. Some of them seem to be dirty scrubbers. We shouldn’t be thinking of our work colleagues in this manner, but if they act like it, then…

What is it with this country now? Why are people not taught manners or consideration for others? Is this the fault of their parents? I don’t think so. Adults know right from wrong. These people are dirty and lazy.

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Grand Theft Auto V (PS4)

Buying Expensive Items

When buying a large expensive item it’s common place to do your research and you check out all the details of it before buying. You look at the model and what it’s capable of, it’s capacity, what it’s powered by, etc. Whether it’s a house, a car, a boiler, a washer, a computer, or any other expensive item.

Part of my job is to register new boilers and it’s unbelievable how many people do not know what boiler they have. They have gone out and purchased an item that could have cost a couple of thousand pound and they have no idea what model it is. If this wasn’t bad enough, some of them don’t even know when it was installed in their own home, or what powers it!

So a homeowner has paid a complete stranger for an expensive item that they know nothing about, asking said complete stranger to enter their home on a random date, rip out a major appliance that provides heating and hot water, install an appliance they know nothing about or how it works, and they’ve paid several hundred or a couple of thousand pounds for said stranger to do it. Incredible.


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Lean in 15: 15 minute meals and workouts to keep you lean and healthy

2016

Well Christmas and new year celebrations are now over and we are at the start of 2016. I haven’t made any new year resolutions as such, never seems much point as they last a few weeks and then you forget what it was. However, I do feel that this is the year to sort out my future. I don’t want to be in the call centre at the end of this year. I want to be doing something completely different. I had an intuitive feeling that this year would be a year of changes for the better.

I had already set some changes in motion at the end of last year, so I’ll be building on those. I plan to do an EFT course in June and would like to take that further.

On the negative side I read that Baba Vanga had prophecised the end of Europe this year. Apparently, we are to be invaded by ISIL and wiped out. Interesting. Can’t see any God allowing people who don’t respect him/her/it to get any where much, never mind wiping out a continent. They are too scared to even show their faces on their propaganda videos.

Roll on pancake day!


Everyday Super Food


Mr Wolf’s Pancakes


The All American Pancakes and Waffles Galore VeganCook Book: 8 Delicious Ways to Start The Day Using 23 Simple Recipes & Variants (The All American Pancakes … Using 23 Simple Recipes & Variatio Book 1)


7 days of Pancakes: A recipe everyday (7 days of… A recipe everyday Book 1)


Reading Corner: Poppy’s Pancake Day: Blue level 2