POWER TO THE PEOPLE!

The British people have spoken! We have shown the country that we have more power than the idiots in the big buildings. This is as important as the vote to leave.

We have said: ‘OUR MONEY IS FOR US’ And everybody needs to take note.

It’s interesting to see the way various areas have voted. Scotland, the coastal areas of Wales and border towns of Northern Ireland wanted to remain. Whereas the midlands and other built up towns wanted out. The built up areas are more industrialised and have many more immigrants.

Don’t get me wrong here. I have no problem with people coming to the UK to work or study. It’s those who wish to live off benefits that get my goat. Those of us who live in the industrial centres are all to used to this.

My neighbour has just been made redundant. He was born and brought up in the UK and has worked all his life. He can’t get full dole as he has redundancy pay. The dole office are making him keep receipts to show them what his redundancy pay has been used for. They want to make sure he hasn’t put it into a secret bank account or used it for a nice holiday.

Some people are on £200 per week while not working. And they’re not British. They haven’t put anything into this country.

How is this fair?

Regardless of colour of skin or religion followed, if you have worked in this country and contributed to society then you should come before others.

If our government had put it’s own people first then this vote may well have been different.


The Final Countdown £3.99


And The Weak Suffer What They Must?: Europe, Austerity and the Threat to Global Stability £11.89


Lonely Planet Europe on a shoestring (Travel Guide)

Derogatory Additions To Names

I expect a lot of people have seen the news about a gentleman who had a derogatory addition to his surname. It was in the news recently and a great deal on social media. Not a nice thing to happen at all. I can’t see anyone enjoying getting a letter with that kind of thing on there. Fortunately it doesn’t happen very often. Although saying that, there are many occurrences of letters being sent out to people who have passed away. Also offensive.

The media have been saying that this offensive addition to the gentleman’s surname was deliberate. But was it? From what I’ve read there is an investigation underway at the moment. But what possible reason would an agent have to do this? If the agent was someone who was just plain and straight forward prejudiced against skins of a particular colour, or particular religion, then surely it would have been spotted well before hand. I can’t see a large company keeping on an agent who is prejudiced, or in fact, a person applying to work at a multi-cultural company if they were prejudiced. Doesn’t make sense either way.

Working in a call centre myself I know first hand how bad it can be on the phones. I often have people coming through and I ask them for their name and haven’t got a clue what they’ve said. Whether it’s a bad line, a strong accent, speaking too quickly, or someone covering the mouth piece, there have been times where I’ve been completely stumped. I’ve begun the call by calling them what I thought they said only to be told quietly bluntly that I’m wrong!

Some customer don’t understand what ‘initial’ means. So when I ask for an initial they spell out their name. I’ve had customers give me their full names – first, middle, last – all in one breath. It can be quite difficult at times, and it’s very common for us to have to ask a customer to spell out their surname and then spell out their first name. Just so that we can understand them.

Is this what happened in this unfortunate case? Was it just a matter of the agent not understanding the customer? It’s interesting to note that at my company there is a split with what people think between those on the phones and that those who aren’t. Those of us on the phones are all saying this couldn’t possibly have been done deliberately – it’s just too easy for us to hear the wrong information. While those who are not on the phones are all saying it was deliberately done.

The only reason I can see for this to have been done deliberate is if the agent had just had enough. I’m not saying that this is what happened here. I don’t know. And I’m certainly not saying that this customer was aggressive. Again I don’t know. But having worked on the phones for so long I’ve had my fair share of abusive customers and it would be so easy to want to get my own back. I never have. But there have been times when the temptation has been very strong.

I had a customer complain that I was heavy breathing. I had a cold and because I was breathing through my mouth he could hear it. Another customer complained about the same thing with one of my colleagues who had asthma. This is blatant prejudice towards us when we are not well. One customer complained about a colleague who asked him to call back. He wanted to speak to an English person but everyone was on the phone as it was particularly busy. My Nigerian colleague asked him to call back later when it was a bit quieter and he may get an English person. He called back and complained about her. This again was prejudice.

What is annoying is that the company upholds the complaints from the customers. Customers come first. It should not be happening. Customers should not be treating agents in this manner. We are not pieces of dirt. Some customers are extremely offensive, aggressive, bullying, prejudicial, swearing, and downright nasty. Agents are human beings. I got to the end of my tether a few times. I got into trouble raising my voice to one woman who was insulting me and shouting at me. We can only take so much before we snap. Is this what happened in the news item recently? I will be very interested to see what the investigation uncovers.


Game of Thrones – Season 5 [DVD]


Batman: Arkham Knight (PS4)


Driving Test Success All Tests 2015 Edition (PC DVD)


Adobe Photoshop Elements 13 (PC/Mac)


Assorted Coloured Party Bubbles pack of 24

Long Term Service

Is it worth staying at a company for more than 5 years? My simple answer is no. Not unless you want to progress into management and climb the ladder of hierarchy.

I’ve been at the same company for 12 years. I was asked, in the past, if I wanted to train as a team manager but I turned it down. The reason being that I’ve done the ‘responsibility’ thing at other companies. I’ve done the jobs where I’ve been in charge of other people, where I’ve been in charge of departments, jobs where I’ve had to exert authority, or where I’ve been in charge of personal details. Jobs where the responsibility meant that I needed to work over often as I needed to make sure that things got done, materials were got in on time, orders could be despatched on time, or staff knew that they were being taken care of in the company. I’ve had the nice job titles that impressed people.

It all changed when, at a particular manufacturing company I was working for, I found that the guys on the shop floor where earning more money than those of us working in the offices. What I mean is that they were earning per week what I and others were making per month. I then found a very nondescript job of entering data that paid the same money and was shorter hours, and it was right across the road from where I lived. Since then I’ve looked for the money and an easy life. 12 years ago I figured the call centre fell right into this category.

For several years I earned a lot in commission from the sales I made. It paid off big time. Then the FCA decided that agents (in any company) should not have commission as the proverbial carrot to motivate us. It was decided that a basic and a small bonus based on quality of calls was what was needed. I lost a lot of money in commission, as did many of my colleagues. However, at my age this job suits me. I feel too old for the responsibility that had in my 20’s and 30’s. I don’t want it any longer. I just want a job that I can do and then it leave at work, so I can go home free from stress.

Over the 12 years I’ve been in different departments and I’ve learnt a lot about the company. You’d think that experience would be greatly appreciated and looked after. Far from it. Those of us who have been there many years are being pushed out of the door, whether they’re trying to fire us for stupid things or whether they’re giving us a 1% pay increase, they are trying to make life difficult for us. People who have been at the company just a short while have had £500 pay rise while us ‘oldies’ have had £150 to put it in a nutshell. They’re saying that they’re trying to level out the pay structure. Experience means nothing.

I’m now in my 50’s and regardless of what the government says, companies do not readily employ older people. I just want an easy life at work but I want to be treated fairly. I want my experience to be worth something. But it seems that loyalty to a company means nothing. Unless I’m eager to climb over people, lick ass, and climb the ladder I’m considered worthless. And how many people in their 50’s want to do this? Ageism is alive and kicking in British companies regardless of what is being said in public.


RAVPower® 16000mAh Deluxe External Battery Pack (3rd Generation Portable Charger, Power Bank, 4.5A, Dual USB) – Black


Game of Thrones – Season 5 [Blu-ray]


Converse Unisex Chuck Taylor All Star Canvas Hi-Top Trainers


Grey: Fifty Shades of Grey as told by Christian

Bestway Ocean Life Pool 122cm X 25cm

Bad Recruitment

This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine.

I got into work at 7.30am and went straight to the sales manager who was in early. I asked him why the company was advertising jobs in my department for more money. I told him I’d been there for many years and wanted a pay increase.

He assured me that it was incorrect. For another department he said. I told him that the other department was not mentioned. He didn’t seem unduly bothered. Just told me to email HR, which I did. Much use that was. They can’t be bothered to get off their backsides for a mere agent.

About two hours later I spoke to another sales manager. She took a bit more notice – probably because two managers overheard and the pay on offer was more than they were on too. This sales manager asked me to forward the email to her. She then got in touch with HR. They answered her, but then she’s a senior manager so they would. Turns out that not only is the job for a different department, but the vacancies have already been filled.

Of course our HR department is blaming the job site. Specs all wrong and vacancies filled. However, I’m thinking that the specs advertised were given to the job site by someone in HR. The job site couldn’t just make them up! They may not have been told that the vacancies were filled, but they would have to fill the advertisement with the details they were given.

It won’t be too difficult to find out what the new people are being paid. Are I know quite a lot about how the company works and I can use that to my advantage.

I pointed out to the sales manager that if it was my department and new people were being offered far more pay than any of us, then I would be photocopying the email and I would hand it out to every person on the floor. It would cause absolute chaos.

I’ve done this before and got our department our bonus when the managers tried to say that we weren’t eligible. So they already now what I’m willing to do.

Watch this space. This could be all out war.

Father’s Day Gifts – from gadgets to clothes to footwear to toiletries


Fifty Shades of Grey: The Unseen Edition [DVD] [2015]

Twistin’ Fives: Five tongue twisters for each letter of the English alphabet