Can’t Speak English. Really?

It’s been a while since I’ve posted due to lots of things going on. Lots of things happening – mostly good.

Work is very busy at the moment. If we’re lucky we get chance to breathe.

A young chap called me today on behalf of his mom. I told him I needed her permission to discuss the details, to which he replied: ‘You can’t speak to her. She doesn’t speak English.’

I said I still needed her permission. He asked me what I wanted to say to her so I explained I just needed her permission to discuss information with him. He repeated all this to his mother in their own language. She then came on the phone and answered my request. All well and good.

The discussion I had with the young chap centred around the boiler. I asked if it had been serviced every year.

‘I don’t know.’ He replied.

‘Can you ask your mom?’

‘Mom. Has the boiler been serviced every year?’ He asked her in English!

I wonder if he had forgotten that she doesn’t speak English!

Easter Gifts For Children http://amzn.to/2l3cTej

Mothers Day Gifts http://amzn.to/2l33jby

Back To The Grind

Just been on holiday, but it’s back to the grind on Monday.

Had a lovely week down Somerset but couldn’t get any internet connection. Went on one of those cheap Sun holidays at a well known park. Great for kids. Entertainment is great for the kids. The adult entertainment is also more suitable for the kids.

The customer service is not good. We’ve seen a family complaining only to be told: ‘This is what it is. You accept it or you can have your money back and go home.’ We’ve seen people throwing out soiled mattresses as well. I empty the cupboards as soon as we get there and wash everything. I’ve never seen so many food stains on crocks.

We went for breakfast buffet on the day we were leaving, and couldn’t believe the mess. The food was all open with flies swarming around. The breakfast cereal was all over the table and in the sugar. There was a big tank of milk where the handle and the spout were covered with stale and solid milk residue. At the toaster people were picking up bread to see if it was soft, and putting it back if it wasn’t. So they were handling the bread that other people may have wanted. There were ladles with the hot food at least.

The assistants were removing plates but were there was no one watching over the food. It reminded me of a kids birthday party where the toddlers love putting their fingers in the jelly and trifle, and love playing with the cakes before they get something to eat.

On Thursday we had went for the lunch buffet. It wasn’t a mess. It was nicely set out. It consisted of a few salads – pasta, potato – with dishes of cucumber, and cheese. There were some long rolls and butter. The hot food was sausage and chips. This was a buffet. We made sure we ate our full.

Now it’s all back to normal and being at home and work again on Monday.

Long Term Service

I remember when I started work, many years ago, I was advised that it was always better to work at a company for a few years and then leave for a better job and more money. I followed this advice for quite a while, until I found my present job that paid loads in commission.

I’ve now been at the call centre for 10.5 years, and I’ve worked in 5 different departments. I’m very comfortable in the job, although there has been some ups and downs along the way. I’ve even thought that I may be there for a few more years yet.

Over the last couple of years I’ve found myself with more calls and more lines than other people. When I’ve queried this I’ve been told that it’s because of my experience. It’s made me feel under extra stress, and penalised because I’ve been there some time. On the other hand, it’s nice to be able to help colleagues if they have problems, and show them a few tips on the system.

With the changes in the company of late, many of which are due to the FCA who we are regulated by, a lot of the commission that we were earning is now being removed. We can’t do anything about this as it’s not compulsary. The company is also standardising the pay structure, which is something that is done in many other companies.

Personally I will be losing money as my bonus is being cut. Although we are gaining a pay increase, people who have only been at the company for a few years will be gaining as their basic is to be raised by 2-3 thousand so that it can be a standard rate. I’m on a higher basic because of the length of time at the company.

Now this is all making me wonder whether I have done the right thing by staying at the company so long. After my experience has been taken full advantage of, I now find that new people will be earning what I was on 2 years ago. It’s like a kick in the teeth, being told that new people are to gain a lot of money, while those of us who been there for many years are to be penalised. Some of my colleagues have been at the company 15 years or more.

Now, of course, I’m thinking of looking for another job. I’m pretty sure I won’t be the only person. I think it’s a real pity that loyalty and experience can be treated so flipantly and tossed aside with such ease.